Privacy Policy

Effective date: September 10, 2025

1. Introduction

Wooplak (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or place an order on wooplak.com (the “Site”) or otherwise interact with us. By using the Site or placing an order, you agree to the collection and use of information as described in this policy.

2. Contact information

If you have questions or requests about this policy or your personal information, contact us at:

3. Information we collect

We collect information you provide directly and information collected automatically:

a. Information you provide

  • Account registration: name, email, password (hashed), phone (optional).
  • Order and shipping: billing and shipping addresses, phone number, payment information necessary to process payments, order details.
  • Uploaded content: the images and files you upload to be printed/mounted. You represent you have rights to use those images.
  • Customer service communications: messages, support requests.
  • Gift card recipient info when purchasing gift cards.

b. Information collected automatically

  • Log and device data (IP address, browser type, operating system, referring URLs, pages viewed, time stamps).
  • Cookies and similar technologies (see Section 6).
  • Analytics and tracking data from services we use (e.g., Google Analytics, Facebook Pixel and similar tools).

4. How we use your information

  • Process and fulfill orders, manage payments, shipping, returns, and customer support.
  • Create and maintain your account and to authenticate you.
  • Communicate about your orders, promotions, updates, and account activity.
  • Improve our Site, products, and services (analytics and troubleshooting).
  • Enforce our Terms and protect the rights, property, or safety of Wooplak, our users, or others.
  • For other purposes disclosed at the time you provide your information or with your consent.

5. Image files and intellectual property

By uploading photos/images to Wooplak, you warrant that you own or have the necessary rights and permissions to use the images for the intended purpose. To the extent necessary to fulfill your order and for related customer service and marketing (with your consent where required), you grant Wooplak a limited, non-exclusive, sublicensable, worldwide license to reproduce, display, and process the image. This license ends when you request deletion of your account and we have processed that request, except for images included in completed orders, records required for legal or business purposes, or as otherwise required by law.

6. Cookies, tracking & advertising

We and our partners use cookies, pixels, and similar technologies to collect usage information and deliver functionality and advertising. You can control cookies through your browser settings and opt out of targeted advertising via industry opt-out mechanisms (for example, Google Ads Settings or the Digital Advertising Alliance). Disabling some cookies may affect Site functionality.

7. Sharing and disclosure

We may share personal information with:

  • Service providers and contractors who perform services on our behalf (payment processing, shipping, hosting, analytics, customer support).
  • Legal and regulatory authorities where required by law or to respond to legal process.
  • In connection with a merger, sale, reorganization, or similar business transaction (with notice to affected users where required).

We do not sell your personal information.

8. Payments

Payments are processed on our secure servers using industry-standard encryption. We retain only the information necessary to process transactions and comply with applicable law. We recommend using secure payment methods; if you have questions about payment security, contact us.

9. Data retention & deletion

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request access, correction, or deletion of your personal information by contacting [email protected]. We will respond as required by applicable law.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure. We cannot guarantee absolute security of data transmitted to or from our Site.

11. Children

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete it.

12. Third-party links & services

The Site may contain links to third-party websites. This Privacy Policy does not apply to those sites; we are not responsible for their privacy practices. We may use third-party services (analytics, marketing tools). Those services’ privacy policies apply to their data collection.

13. International transfers

We operate in the United States and may transfer and store information in the U.S. or other countries. Where required, we will take steps to provide appropriate safeguards for international transfers.

14. Your rights

Depending on where you live, you may have rights regarding your personal information (access, correction, deletion, portability, objection). To exercise rights, contact [email protected]. We will verify identity where appropriate.

15. Changes to this policy

We may update this Privacy Policy. We will post the updated policy on the Site with a new effective date. Continued use after changes constitutes acceptance.